Privacy Policy
Divine Living NSW respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with the Divine Living NSW website, products, or services. We are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Our goal is to ensure that your personal information is handled responsibly and transparently whenever you engage with our business.
Information We Collect
When you interact with Illuminate™, we may collect personal information that allows us to respond to enquiries, provide services, and improve our products.
The types of personal information we may collect include:
- Name
- Email address
- Phone number
- Company or business name
- Installation or project details
- Any other information you voluntarily provide through forms or enquiries
We may also collect limited technical information when you use our website, including browser type, IP address, and website usage data through cookies or analytics tools.
How We Collect Information
Divine Living NSW may collect personal information in a number of ways, including when you:
- Submit an enquiry through our website
- Contact us via email or phone
- Complete a retailer or trade enquiry form
- Request product information or support
- Interact with our website or marketing communications
Information is generally collected directly from you, however in some circumstances we may receive information from authorised retailers, installers, or business partners who are assisting with your project.
How We Use Your Information
Divine Living NSW uses personal information for purposes including:
- Responding to enquiries and providing customer support
- Connecting customers with authorised retailers or installers
- Providing product information and technical assistance
- Processing orders and managing business operations
- Improving our website, services, and product offerings
- Sending relevant product updates or communications where permitted
Disclosure of Personal Information
Divine Living NSW does not sell or rent personal information to third parties.
However, we may disclose personal information where necessary to:
- authorised retailers or installation partners assisting with a project
- service providers who support our website, IT systems, or business operations
- professional advisers such as accountants, auditors, or legal advisers
- regulatory authorities where required by law
All third parties who receive personal information from us are expected to handle it securely and in accordance with applicable privacy laws.
Data Security
Divine Living NSW takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information may be stored in secure electronic systems or protected physical records. Access to this information is restricted to authorised personnel who require it to perform their duties.
While we take reasonable steps to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Accessing or Updating Your Information
You may request access to personal information we hold about you or request corrections if the information is inaccurate or out of date.
If you would like to access, update, or correct your personal information, please contact us using the details provided below.
We will take reasonable steps to respond to such requests in accordance with applicable privacy legislation.
Contact Us
If you have questions about this Privacy Policy or the way Divine Living handles personal information, please contact us.
Divine Living
Email: hello@divineliving.com.au